Terms & Conditions

Our terms are built on the same foundations as our products: honesty, clarity, and mutual care.
Here is everything you need to know about shopping with us.

Thank you for choosing Chalmar Farm Kitchen. We want your experience with us to be as seamless as possible. Herewith our Terms & Conditions.

By using our site or making a purchase, you acknowledge and agree to the terms and conditions set out below.

1. About Chalmar Farm Kitchen

CFK (“we”, “our”, or “us”) is a proudly South African brand crafting handmade soaps, candles and other tallow products. Our products use tallow exclusively sourced from Chalmar Beef, combined with eco-conscious ingredients to be kind to your skin and nature.

Address: Portion 10, Tweefontein 19 IR, Bapsfontein, 1510
Phone: (011) 964 1880
WhatsApp: 071 640 1762
Emails: cfk@cfkitchen.co.za / hello@cfkitchen.co.za

Business Hours:

Mon: 08:00 – 16:30
Tue – Fri: 07:15 – 16:30
Sat: CFK is closed, but you can find our full range at the Chalmar Beef Shop, open from 08:00 – 16:00
Sun: Closed
Public Holidays: TBC

2. Orders & Payments

All orders are processed in South African Rands (ZAR). We accept the following payment methods:

PayFast
Zapper
Ozow
Direct EFT (Electronic Funds Transfer)

Orders are confirmed once payment is received. Prices are subject to change without prior notice.

All your payments go through secure, third-party providers. We never store your full credit card details and we strictly follow the best practices for financial safety.

3. Shipping & Delivery

We deliver across South Africa and even ship internationally. You’ll see shipping fees at checkout, and we’ll send you a confirmation email once your order is on its way.

Delivery times can vary based on the size of our order, your location and courier schedules.

If you do not see the area where you want us to deliver, please contact us for assistance, we are happy to help.

4. Refund & Returns Policy

We want you to love our products. If you are not satisfied with your purchase, here is how we can help:

How To Request A Return

Eligibility: You may return items within 7 days of purchase.
Contact Us: Send us an email or WhatsApp with the reason for requesting a refund or exchange.
Proof Of Purchase: Please include a valid proof of purchase.
Photos: Sending a few photos is always very helpful!
Shipping Costs: We cover the costs if an item was sent incorrectly or arrived damaged due to shipping. If the order was placed incorrectly, shipping costs are your responsibility. We determine this on a case-by-case basis.
Quality Control: Because our tallow products are shelf-stable, they must be returned in their original state. Please remember to include all of your contact details.
The Process: Once we receive and inspect your return, we will contact you. If your request is approved, we will send a replacement or process a refund via EFT within 5-10 business days.

Please Note: Management reserves the right to replace, refund or reject a claim based on the condition of the item.

5. Intellectual Property

Everything on this site, from our logos and images to the product descriptions and site layout, belongs to Chalmar Farm Kitchen. Please don’t reuse or reproduce anything without our written consent.

6. Privacy & Data Protection

We respect your privacy and handle all data according to the rules and regulations set out in the POPI act. We will never sell your personal information.

We use your information only for the following:

Processing your orders and ensuring payments are secure.
Sending you order updates, delivery notes, and helpful customer service messages.
Sharing exciting promotions and newsletters.
Keeping your account safe and preventing any unauthorized access.

We take your security very seriously. Our website uses industry-standard encryption and several layers of protection.

7. Liability Disclaimer

At Chalmar Farm Kitchen, we take pride in the integrity of our ingredients. Every product is handcrafted and personally tested by our team to ensure it meets our highest standards of quality and comfort. For specific products like our SPF 30 Sunscreen, we have gone a step further with clinical testing conducted by LamChem to verify our protection claims.

However, because every skin type is unique, we recommend reviewing our ingredient lists carefully before use. Please note that we cannot be held responsible for individual allergic reactions or the misuse of our products.

8. Changes To Our Terms & Conditions

We may occasionally update our Terms & Conditions without prior notice. The newest updates will always be available here.

By purchasing from us, you agree to these terms and conditions.

9. Let’s Chat

If you have any questions about these Terms & Conditions, or would like to initiate a return or refund: